Manage your Pro trial or subscription

Use the provider you subscribed with

Open your account avatar > Account settings > Subscription, or select Manage subscription from the account menu when you have Pro access.

• Stripe: Manage a web subscription in ScheduleBuilder on the web. Stripe subscription changes are not available in the Android app, although that account’s Pro access is available there.
• Google Play: Select Manage in Google Play, on the web or in the Android app, and use the Google account that purchased the subscription. Stripe’s billing portal cannot manage a Play purchase.
• If you subscribed with both providers, check both for renewals. Cancelling one does not cancel the other.

Start a trial or subscribe

Stripe trials: Eligible accounts that have not used a trial receive 7 days with Monthly or 14 days with Yearly. Completing checkout starts a renewing subscription. Billing begins automatically when the trial ends unless you cancel first. If you have already used a trial, subscribing starts paid billing immediately with no new trial.

For a web subscription through Stripe:

1. Select Upgrade to Pro, then Monthly or Yearly. Review the displayed price and renewal terms.

2. Select Start free trial if eligible, or Subscribe to Pro if your trial has already been used. Review and complete Stripe checkout, including the payment details it requests. Return to ScheduleBuilder and wait for subscription confirmation.

For a subscription through Google Play in the Android app:

1. Choose an available Play plan. Select Start free trial only if an eligible trial is shown, otherwise Subscribe with Google Play.

2. Review the price, trial duration if offered, and automatic-renewal terms in Google Play before confirming.

Google Play sets trial eligibility and duration; the web’s 7- or 14-day trial may not apply. While a payment awaits verification, do not purchase again. Use Retry verification in the Android app if shown.

Check the trial end or next renewal

• Stripe: In Subscription, look for Trial ends or Next billing date and the amount to be charged. If cancellation is scheduled, look for Trial access ends or Access ends instead.
• Google Play: Use Manage in Google Play to check renewal, trial terms, payment status, and the end date.
• An active Stripe trial may receive an email reminder during its final 2 days. Track the date yourself; do not rely on a reminder arriving.

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Cancel subscription renewal

For Stripe on the web:

1. In Subscription, select Cancel subscription. In Review your cancellation, feedback is optional. Select Schedule cancellation. If an offer appears and you still want to cancel, select Schedule cancellation again rather than Accept offer.

2. Return to Subscription and verify that Trial access ends or Access ends is shown. Pro continues until that date. Cancel before the trial ends to avoid its first subscription charge, or before the next billing date to stop renewal.

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For Google Play: Select Manage in Google Play, choose the correct subscription, and complete Play’s cancellation flow. Cancel before the trial ends or the next renewal, and check the cancellation confirmation and end date there.

Cancellation stops future renewal without deleting your schedules; it is not a refund request. For a refund question or an unfamiliar charge, contact support and identify Stripe or Google Play without sending payment-card details.

Resume a cancelled subscription

For Stripe on the web:

1. Before the listed access-end date, open Subscription and select Resume subscription. This restores automatic renewal.

2. Verify the renewed billing status and date. After access has ended, review the subscription options again; a previously used trial is not renewed.

For Google Play: Use Manage in Google Play to check whether Play offers a restart option. Review the terms there; the Stripe Resume subscription control does not manage Play billing.

Update payment details or resolve a billing problem

• Stripe: Select Manage billing in Subscription to open Stripe’s portal and review payment details. If the subscription is past_due or unpaid, use that same control to resolve billing rather than starting a second subscription.
• Google Play: Select Manage in Google Play and review payment details with the Google account used for the purchase.
• For a Play purchase missing from the Android app, use Already subscribed on Google Play? Restore purchase if shown. If payment may have completed but confirmation failed, use Retry verification instead of purchasing again.

Stripe and Google Play process payments. ScheduleBuilder receives subscription information needed to manage access and does not store your full payment-card number.